Troy McCoy - State Farm Insurance Agent

I called the 1-800 number to get a quote, the process was painless, was on the phone for about 15 minutes and the agent I talked to was very knowledgeable and very personable, I could tell she liked her job. I accepted the quote which was about $150 less then I was paying at my previous insurance company. I downloaded the app and created an account, after logging in and browsing found out my email address was incorrect, was very easy to correct. While on the phone they assigned me a local agent, which I called after correcting my email address, to get my portfolio resent to my correct email address and Marissa Moore, the first local connection I made, was more then exceptionally helpful and made sure my info was resent. A few days later Marissa called me letting me know that after reviewing my portfolio that I could up my coverage for my personal renter insurance fron 2,000 to 20,000 and no increase to my cost of insurance. Two days later I needed to increase my renters liability, I called Marissa again and she made it real easy and I had in hand my new police when she said I would get it. This is exactly what service should look like, thru the whole process.

Sheila is so amazing! We've been with SF for over 20-years and Sheila has always gone to bat for us with the few claims we've had. Most recently, she was able to save us having to battle with the claims department. Sheila always goes above and beyond; she is very quick to respond and we couldn't ask for a better agent representative. She's absolutely wonderful!

Sheila reached out to me to offer her services in processing my refund. A pleasure with whom to communicate! Expeditious response. Marissa exhibited excellent job knowledge, research and communication skills as well as an eagerness to provide outstanding customer service.

I used to make it a habit to shop around for insurance every 2 years to make sure I was getting the most bang for my buck. That all changed when I switched to State Farm! Whenever I have a question, I call the office and always get a live, knowledgeable, friendly person who goes above and beyond to help me! Shiela recently helped me with some complex insurance questions about an upcoming move - not only did she answer the insurance questions, but she even also calmed my anxiety with her humor and experience! When I compare the rates we get with the ones my neighbors get with different agencies, mine have always been better!

I like State Farm, but Sheila and the people over at this office are the real reason I have stayed with them. They have always been incredibly clear, patient and helpful every time I've called with questions or changes. I called just the other day about a billing issue, I was immediately talking to a real human (Sheila) and it was all resolved in under 5 minutes. I'm always impressed with the quality of service.