Gary Fox Plumbing and Heating

I've always received exceptional service here. I honestly had to write a review because this time I felt they went above and beyond with helping me. I had a situation with the warranty that was supposed to be on my vehicle and they assisted me and helped me through the whole entire process made me feel really comfortable and gave me vital information. I would like to send a thank you to Eddie Mendoza for being so great. Thanks again guys.

Had a 650i with mysterious electrical issues. My local mechanics did repairs which did not solve the issue. I decided to take my car to BMW of Greenwich Mamaroneck service. Thanks god I did! They had a very candid, open and fare process. They fixed me with an excellent loaner therefore a week was not bad for the repair. All issues resolved. The car is running perfectly. Anthony was a very professional kind manager. Should have discovered them sooner. Would have saved myself lots of headache and money.

I went in to get a windshield replacement on my 2022 X5. Overall it was an “OK” quality job.

While the sensors and everything seem to function just fine, there are some scratches where top of the windshield meets the painted body. I can see some consistent tool marks on the paint and those marks have left damaged spots that can’t be buffed off. Not much of a big deal since they’re kind of small, but they could’ve been more cautious. See pictures.

As for the price, I paid $3780 with tax for a cracked windshield replacement. $1700 of this was the oem glass itself, rest is labor and miscellaneous parts (trims, moldings, clips, and the rain sensor for some reason). While this is expensive compared to third party glass shops, it seems to be more or less in line with the other BMW dealers I got quoted from (lowest quote was $500 cheaper, there were some that were higher).

My service advisor was Kurt, he was very professional and friendly.

As a creature of habit, I had reservation with using the BMW of Greenwich/Mamaroneck Service center as someone who spent many years at BWM of Manhattan. As a Greenwich resident I would always plan services in the city at BMW of Manhattan around my work schedule. COVID-19 forced me to use the services at BMW of Greenwich/Mamaroneck and I must say I'm thoroughly impressed with the service provided. I've used the at home pick up to drop off services and everything has been top notch. The facility is pleasant, everyone is courteous. My service advisor was Artie, who was honest and straight forward with the service that was needed for my M2. Additionally, the lines of communication was easy and I look forward to continuing my service at BMW of Greenwich/Mamaroneck.