ATM

Bought the wrong size shirt and didn't save the receipt. When I returned to try to exchange it I was initially met with scepticism so I asked to speak to the manager. The manager Stephanie was not only knowledgeable and helpful but went out of her way to make sure my shopping experience was memorable. Her willingness to make sure my time spent in her store more than justifies all the money I spend here.

Team leader Stephanie is amazing. I had a difficult situation with false advertising and Stephanie was more than extremely helpful.
She resolved my issue quickly and efficiently and she is the ONLY reason I will shop there a second time.
I initially felt scammed by shady advertising to enter the store in the first place; but team leader Stephanie resolved my complaint in a very satisfactory manner. I may not shop here again because of the corporate scandalous advertising, but if I do it will be because her stellar customer service skills were above and beyond her pay grade.
Academy would do well to promote her as an example of people skills that make the customer experience worthwhile.

The employee working the front ended up being very kind, helpful and polite. This is a new and far out there location but they were out of the kayak I wanted, and I found a solution anyway. Just impressed with the professional attitude of this particular young man this day, and that's worth recognizing.

I have shopped several times since it opened (2020). During the pandemic worst times masks were required by customers and the store practiced virus mitigation. Masks are encouraged for customers but not required. Employees still wearing masks. No joy in the ammo dept; they have little on hand unless you luck out just when shipment arrives. Lots and lots of clothing and sports equipment to choose from as it is well stocked. I got a nice straw sun hat to wear outdoors. I also like the named brands of clothing they stock. Staff friendly and courteous.

There's a very nice young man in the firearms department (named Cameron I believe). He's very helpful and patient. Ammo is difficult to come by, so when they get some in they limit your purchase to two boxes total so as many people as possible can get some. He must have explained the rule to fifty people while I was looking at the firearms. He was very nice all fifty times. Even when someone came in for the second time in a day to try to skirt the rules, he kindly said no.

Also he's got a good knowledge of firearms. He was happy to show me anything even though I was just looking.

The checkout personnel were pleasant and I even heard a genuine "Thank you and have a nice day" from someone as I was heading out the door. Very positive experience.