Address: 2345 W Holly St, Phoenix, AZ 85009, USA
“My review is five stars only because of an outstanding employee named Ray. He went above and beyond to change my experience here. I stopped in to check out your selection of toys. The moment I walked in, I was taken back by the rudeness of another employee (I believe his name was Erik) was having with another customer. He seemed to be almost intentionally trying to pick a fight with that customer. I was interested in looking at a product that was locked in a case but when I asked for help, he (Erik?) just rolled his eyes and said “ya ya”. As if I was bothering him. I became extremely frustrated with his lack of customer service, and unwillingness to help me when I had only been in there for a few minutes. I was just about to leave but Ray must have noticed my irritation, and quickly approached me. Not only did he show me the product I was originally interested in but also suggested alternatives. He was extremely knowledgeable, very personable and cracked jokes to make me feel comfortable and change my mood. If it wasn’t for him, not only would I have not purchased anything, but I wouldn’t of returned either. I’m sure it’s hard for females to step in to begin with, but there is no need to be blatantly disregarded like I initially was. I’ll make sure to call before I come in next time just to make sure that Ray is working. Thank you for all of your help Ray and for changing my experience!”
Address: 2340 W Holly St, Phoenix, AZ 85009, USA
“I've been here a few times and the work is always dine correctly and timely. Great people who are straight forward”
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