Drain Medics

I had a root intrusion into my plumbing that caused sewage to back up into my front yard. Drain Medics were able to respond within just a couple hours to clear the drain and diagnose the problem. Austin was upfront about the issue and cost. He explained the process in detail which allowed my wife and I to make a very informed decision regarding the repair. The next morning, Austin and Mark showed up precisely when he had said they would. They worked quickly and diligently. When the area that needed the repair was a bit bigger than anticipated, Austin made a second trip to get additional equipment needed. Austin and Mark both very much had a “Do it Nice, not Twice” attitude and were very meticulous in their process. The pipe was repaired and they left my front yard looking nicer than it did when they arrived. I couldn’t recommend them more to anyone who is seeking hard working honest plumbers from a family owned business.

As a home service Professional myself, I am very selective with who I chose to invite to do any repairs on my home. After checking out the great reviews and getting competitive estimates I chose to move forward with Austin and DrainMedics and was not disappointed. After permitting for our repair was done, which they take care of, Austin and his apprentice knocked out there complete repair in one day and we are very grateful for the excellent repair! Couldn't ask for better service. I'll happily recommend them in the future.

I’m the facilities manager at Hotel Congress in Tucson. We first met Austin when he was with another company. His professionalism and can do / get it done attributes kept us with that company until the first job done by the other team. We are really happy to have found him doing his own thing and keeping his values intact. Still seems too pretty to be a plumber but, he will leave your site just as beautiful as it was. Usually better.

Drain Medics came by the day after we put in for a service. Austin was quick to figure out the root cause of our issues, was straight up with the costs of our issue, and actually pointed us in the direction of another business that would be better suited for our needs. He also unclogged our drains free of charge. I will definitely be using them for all of my plumbing needs in the future and they’ll be the first one I send my friends and family to when they run into issues.

Water softener pipes needed to be replaced. Because it took so long and one temporary fix did not work, Austin deducted $250 off. Austin was friendly and polite and kept me informed on everything. I recommend Drain Medics wholeheartedly !