Dr. Luz C. Aguirre, MD - Paz Family HealthCare

I contacted Direct Service for HVAC maintenance of my 23 year old upstairs and downstairs units. The technician, Eric Hilton, arrived on time. He thoroughly examined the units. Since both of them are so old I had many questions. He clearly both explained and showed what he was examining. I asked him about replacement units and installation since mine are obsolete and I know I will need to get new ones within the next year or two. He shared information on units that would be appropriate for my needs, and estimated costs and financing. He explained and helped me understand the answers to all my questions. I use Direct Service because I have used them in the past and they use very highly-trained and qualified individuals like Eric Hilton. He earned my trust and continued business.

Matt came for a plumbing maintenance call. He was very personable and patient. He took the time to really explain and educate me on the plumbing in our house. If we need anything fixed, we will definitely be calling him back out!

John Gomez is truly amazing. He came by on time and asked for clarification on the issue. I explained what had happened and when and he said okay let me check it out. He went right to work. Checked everything that he needed to check. Asked pertinent questions when the time was right. He wore shoe covers the entire time to make sure he didn't track anything into the house. He explained that the compressor outside had gotten too much ice in it and had not defrosted and that was why it had stopped working. He also said I needed to upgrade my thermostat as the one that I had was old and did not really function the way that it should. I then asked if he could explain why my house stays so drafty. He examined my system and said that the return is much too small for the system and the house that it's in. Hey recommended having additional returns installed in different rooms at the house and I said what about just enlarging the main one. He said that would work for a while but for best efficiency each room should have its own return. He also recommended that I move the outside condenser from the side of the house where it gets absolutely no sun whatsoever into the backyard where direct sunlight can help it thaw in these Frozen conditions. He estimated the cost for some of these repairs, and while I would like to have them done, they are not within my budget at this time. He suggested that I continue with my membership as members get discounts on repairs and parts. He then proceeded to show me how my thermostat needed to be replaced. He demonstrated how to take it off the wall, how to match the wires and which brand and model to replace it with. He said if I had any problems I could give them a call and he would do his best to walk me through it. While I'm still not sure exactly which company he works for, as I had originally done business with Speedy Services, they were merged with Direct Services. He then mentioned that Direct Services is now under another company. It starts with a w but I don't recall what it is. It doesn't matter. With professional people like John Gomez I am going to continue to do business with them.

Justin Collett came by this morning to give me a quote to help improve my system. The man knows what he is talking about. He went right to work and explained what needed to be done. The air return is too small and this was noticed by John Gomez when he was out earlier this year. Justin gave me a price that I am very pleased with to get the work done and said it would take only about an hour to complete. We went ahead and got it scheduled for a couple of days from now so that I can take some time off and finally get the full efficiency of the unit that I purchased a number of years ago. I am very pleased with the service that I have received from Direct Services company, which is now part of Willard. When I first started this journey, it was with Speedy Services which became a part of Direct Services.

Eric Hilton was AMAZING. He was very thorough and explained the why's and what ifs behind everything. We also had a bad carbon monoxide leak and he literally saved mine and my family's life. We have had others come out for the same repairs, and they did not catch that we had a leak. His customer service was a 10 out of 10. He took his time to make sure the job was done correctly. It was not a rush job. I would like to use Eric's service in the future! I'm 100% satisfied!

AC stopped working late in evening. Called next day at 8am and was given a time slot of 11-1. Eric arrived at 11am and luckily it was just a bad thermostat. Eric was great! Very professional and knowledgeable! Super nice! Great customer service and communication from the office and Eric! Thank you!