Metro by T-Mobile

• Jennifer Russomanno
  
  
  (October 12, 2019, 11:51 am)

  Imagine 12 years of all your electronic documents, 4500 photos, over 1100 paid iTunes songs and for two years was lost and Apple nor ATT woild or could figure out the problems. No one would have time to sit with representatives or IT like I had to since I'm in between work and SSD.
  So FINALLY, I had, had enough of the high service costs with daily issues, that caused me to lose passwords and unknown phishing scams on what is supposed to be the most Safe phone on the market - FACT; NOT TRUE.
  
  Every morning something was changed In settings and stole money by illegally setting up false iclouds when my App ID showed the same username all the while I was paying for items that wouldn't actually be owned by me once paid for..... After account being comprised multiple times, gift card money off over $100, would disappear from my phone and iPad!! Insanely upset, Ashley assured me I was going to be taken care of and I was skeptical at first, however left HAPPY AND FELT FREE?!?
  
  I mean Apple and AT&T were supposed to be the most protected and safe phone and service; yet unbelievablely cruel to me on what was supposed to be ONLY one account with only one iCloud. 128 GB only a week old Apple phone shipped to me.....I spent countless hours resetting up what I had thought to be a workable phone and reliable service, I was FURIOUS to see the same issues occurring and NO restitution after everything they put me through, I had lost all hope. I even contacted CEO's, BBB, FTC, FCC and years trouble shooting....I was getting nowhere and after the previous night, I was so depleted and lost...So went immediately to nearest store and wound up with Ashley on US1 In Cocoa FL, I cancelled my current nightmare with Apple and ATT and decided she was offering a more reliable, affordable phone with a new case and protector with antivirus.
  
  HOWEVER----
  ASHLEY WAS AMAZING, KIND, PROFESSIONAL AND SHE SPENT ME _ HOURD WITH ME HELPING RESTART MY LIFE AMD COMMUNICATION LINES ++ Ashley was a GODSEND!!
  
  All I wanted was a simple phone that worked properly and have a piece of mind knowing I could now rely on (saved emails, photos and contacts stored and kept on my new phone.)w She was able to save me money, keep my number and best of all, have an affordable and easy to use phone. She spent hours going over all aspects that I needed to know to walk out confident and happy.
  
  I highly recommend her and the two associates that also helped during the process by listening to what was happening and walked out SO JUBILANT, filled with Joy and a stressful situation lifted off my shoulders.
  
  She deserves a "10 Rating" in my book!
  
  I will be able to have her if anything needs help, etc. What a great and blessed day, 10-11-2019!
  
  Sincerely
  Savage Lady ????

• Tracy Tosado
  
  
  (November 24, 2018, 6:15 pm)

  I came here to this store not expecting to have such great customer service. The reps Tabitha and Zachary were honest and helpful. They worked with me to get the best deal for the phone I wanted and after that made it an easy transition to go from android to iPhone. They even checked my data usage to make sure I was on the best rate plan for me THANKS A LOT PSJ YOU GUYS NEED A RAISE!!!!!!!!

• Michael Bryan
  
  
  (September 25, 2018, 6:02 pm)

  Having just moved to the area, my wife encountered an odd issue that prevented her from using her phone. Tabitha and Daniel were able to solve the problem quickly and were very helpful and even welcomed us to the area. I would highly recommend you visit them for your MetroPCS needs. I know we will from now on.

• Steelhawk Sabo
  
  
  (September 10, 2018, 10:54 pm)

  After having a terrible experience there before. Brett is great and gave us what we needed quickly.
  We we're going to cricket but talked to Brett and we worked out a great deal.
  Thanks for the great customer service.

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