| Category: | Furniture store, Home goods store, Store, |
|---|---|
| Address: | North Westside, 6000 NW 97th Ave, Doral, FL 33178, USA |
| Postal code: | 33178 |
| Phone: | (305) 640-3000 |
| Website: | http://www.imusausa.com |
| Monday: | 8:00 AM – 5:00 PM |
|---|---|
| Tuesday: | 8:00 AM – 5:00 PM |
| Wednesday: | 8:00 AM – 5:00 PM |
| Thursday: | 8:00 AM – 5:00 PM |
| Friday: | 8:00 AM – 5:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
Very good products unfortunately very bad customer service. Will never buy anything IMUSA again.
Our electric espresso maker was not functioning properly and I contacted customer service. Daniella replied promptly and after I sent the required documentation, she had a replacement sent to my house. This kind of customer service is rare these days. IMUSA stands behind their products!!
Called them to request replacement screws for panini maker I got as a gift from my brother a year ago. I was told by Daniella that although the manufacturer didn't provide them with replacement screws, they would replace the unit with a new one as that model had some issues with the screws in the past. I was very impressed with how Daniella handled our request for parts and it was a real pleasure dealing with her. Many thanks to IMUSA, and especially to Daniella for the excellent service provided.