State: | Florida |
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Address: | North Westside, 6000 NW 97th Ave, Doral, FL 33178, USA |
Postal code: | 33178 |
Phone: | (305) 640-3000 |
Website: | http://www.imusausa.com |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Very good products unfortunately very bad customer service. Will never buy anything IMUSA again.
Our electric espresso maker was not functioning properly and I contacted customer service. Daniella replied promptly and after I sent the required documentation, she had a replacement sent to my house. This kind of customer service is rare these days. IMUSA stands behind their products!!
Called them to request replacement screws for panini maker I got as a gift from my brother a year ago. I was told by Daniella that although the manufacturer didn't provide them with replacement screws, they would replace the unit with a new one as that model had some issues with the screws in the past. I was very impressed with how Daniella handled our request for parts and it was a real pleasure dealing with her. Many thanks to IMUSA, and especially to Daniella for the excellent service provided.