Sanchez-Fortis Alfredo MD

I’ve had issues with my phone; calls not coming in and the woman who was there tonight working has helped me on a few occasions with my cell phone and has gone completely above and beyond to help me get my calls working. I don’t know if she is the manager? but on two separate occasions; tonight and last week, she spent time talking with me empathizing with my frustrations I thought it was just a carrier issue from converting to sprint to T-Mobile; she spent I would say about a total of 3 hours helping me on the phone with customer support. The other representatives not as helpful but I give five stars because of her going above and beyond; thank you again much appreciated! Seriously this girl deserves a raise, not once did she dismiss my phone issues or tell me to go to Apple tell me to go to sprint; she gave the ultimate customer service experience; being someone who has worked in retail/customer service I can tell you it’s more than just a job for her, she genuinely cares about her customers, she literally worked side-by-side with me to troubleshoot whereas some of them will just completely dismiss the issue and pass the buck and say contact Apple or contact Sprint…I failed to catch her name; And I regret that however I’m hoping that this review Not only expresses my gratitude but if this woman is up for a promotion or raise she 100% deserves it; Thank you again for making an excruciating painful and frustrating experience a little bit more tolerable your patience and understanding goes probably farther than you know.

After being on the phone and in a T-Mobile store and on the phone we finally went to this store. Sean knew what he was talking about and was willing to help us when a lot of other people seemed to be confused. We needed to get a sprint phone number over to T-Mobile and that process is ridiculous and definitely not user friendly. We ended up just getting a new number with T-Mobile. Sean and Michael were a huge help in figuring things out. I would definitely go here again!

Sarah at this location is amazing. After dealing with t-mobile on the phone for an hour and not accomplishing anything when trying to add a line, I felt defeated. I walked into this location, Sarah asked what I needed, and within 10 minutes I had a phone, an additional line, and everything activated and walked out the door. That's the fastest, most efficient service I've ever had with a cell provider. Kudos to her and her team.