BarProducts.com

EDIT: I had an order / shipping issue that was resolved to satisfaction, including a refund of my purchase and follow-up on information pertaining to some out of stock items that I was interested in.

BarProducts has some amazing options for a Home Bar Enthusiast like myself and I look forward to using them again in the future! :)

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I have been contacted about resolving my issue, which I appreciate. I will be happy to update my review once my refund is complete.
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Not giving a 1-star because they were good for me in the past... but if my last experience with them had been the first time I'd used BarProducts, I would assume they were always awful.
I paid for shipping for an order that never arrived... only after repeated attempts to track down my order (weeks overdue), did I get told the items were not going to be restocked and I would not get my order.
It was then apparently my responsibility to repeatedly ask for a refund.

Long story short... while my items (that I didn't receive) were eventually refunded, thanks to my persistence. I paid $12.38 in shipping for those items that I never received and was never credited for this shipping charge.

From my perspective, the money is a minor issue... but the lack of interest in following up with me, willingness to keep money they shouldn't have charged me and overall POOR customer service are red flags for me going forward.
But if $13 is worth losing business from a previously satisfied customer, than I guess that is their prerogative.

I know this isn't everyone's experience... hopefully yours is better. But at best their service is inconsistent.

Sincerely,
Disappointed

Amazing Website. I highly recommend them because of their great customer service and prices. The customer service is fast and reliable. Jason helped me right away and we talked for an hour trying to figure out a problem on my end. They manufacturer everything themselves, so prices are extremely cheap. I love how you can customize pretty much anything you want. Defiantly worth a visit, for 6.

I worked with Karla at Barproducts, and she was amazing! My fiancee and I were ordering a large shipment of beer tasting glasses, and we needed to find glasses that fit with pallets we had already ordered. Karla sent us several sample glasses for free, and even helped out a bit with the shipping costs. Seriously amazing customer service, and the glasses were perfect!

We created our custom mason jars online, ordered them and had they were delivered in less than 2 weeks. The jars were fantastic and exactly what we needed. Very fast service and wonderful customer service. I will order from them again and I would recommend anytime!