The Home Depot

Pretty good Home Depot; I can usually find the items needed and they participate in the kids builder workshop each month. Had an issue with custom doors that were ordered, it took months to get them (which was expected), but they often had a hard time explaining where the product was in the shipping process. At the end the manager and team did all they could to ensure we got the doors and compensated us for the issues on their behalf.

Came in 3 separate times to return some rebar. We were unable to find the receipt and the Dallas was there all three times. The third time I came in she saw me and helped us figure it out. Went through multiple credit cards trying to find which one it was purchased under. Finally had to do in store credit which we used the same day. Spent about 45 min to an hour helping us. Very happy with her and say hi every time I see her now. Great customer service!! Thanks Dallas!!

I went here a couple of weeks ago and was met with an abundance of kindness from every single employee. SUPER helpful, kind staff that check in and ask if you need anything (and nor in that annoying repetitive way, just one per employee we passed). Everyone who I did take up the offer of help from provided such great answers to any questions I had. I recently moved and the home depot from Pennsylvania always had rude staff (if you could even find them!). The Durbin Home Depot makes me feel right at home! I will be giving them much business :))

My husband and I recently bought a townhome for our daughter. We have made many improvements over the last few weeks so we have made multiple trips to Home Depot. Tonight we went to buy a hot water heater. Thomas was so very helpful and kind. He had a young guy named Josh I believe helping him. It was wonderful watching Josh listen intently to everything Thomas was saying about hot water heaters. Thomas was not only very knowledgeable in plumbing, he also demonstrated exactly how to provide excellent customer service. Bella was very helpful when we checked out. She even helped load our truck. I’m not sure if it’s just the Home Depot’s in Jacksonville that have been so friendly and helpful lately but whoever has enforced these new changes needs a raise!