Address: 124 S Morningside Dr, Cartersville, GA 30121, USA
“Edit to Add: After speaking with the Practice Manager, Courtney, I’m updating my review to 5 stars. I very much appreciated the thorough investigation of what happened with my dog’s medication - she took an entire day to investigate before reaching out to me. She also made me feel like she was genuinely concerned with the issue and reassured me there would be policy changes to ensure this does not happen again. I’ve worked in customer service for the last 8 years. Mistakes happen. How you handle the mistakes is what matters, and I feel this was handled amazingly. Thank you - we would definitely come back! I want to preface this review by saying we used Bartow Animal Hospital for YEARS before moving down to Marietta and were extremely pleased - 5 pets went to them over the years for vetting & boarding. I do not typically write reviews, but I felt the need to share my experience. We recently used Bartow for boarding our 2 dogs because our current vet did not have availability. One of our dogs takes medication daily plus had additional medication for an ear infection he was diagnosed with just before boarding. I sent all medication, properly labeled, and discussed it upon drop off. The ear medication was brand new, unopened, applicator not attached. After returning home, the ear medication was still brand new, unopened, applicator not attached. I called to ask what happened. The person that answered the phone said it was marked off as administered, so she also asked the tech who administered it to confirm what happened. The tech stated that there was a dog boarding next to my dog that had the same medicine and that's what was used accidentally. First, what are the odds that a dog next to my dog has the same medicine? Second, what are the odds that same dog was there the entire duration of my dog’s stay to use the same medicine from 11/3-11/8? This is completely unacceptable. I’m glad the other medication my dog takes daily was packaged with his food bags. I fear that if it wasn’t, it would not have been given.”
Address: 175 S Morningside Dr, Cartersville, GA 30121, USA
“Watch your statement. You can be charged twice for the month. I'm giving away what is left in mine in Cartersville just to get away from them. Calhoun storage is half the price of Cartersville.”
Address: 124 S Morningside Dr, Cartersville, GA 30121, USA
“This is a great veterinarian's office very sweet vet techs”
Address: 118 S Morningside Dr, Cartersville, GA 30120, USA
“Very professional. And they do good quality work. Really friendly staff!!!”
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