CARSTAR Universal Body Shop and Collision

I've lived in Brookhaven for about 5 years now, but I've roamed BuHi for like 15+ years... I feel slightly ashamed I've never popped into Carstar Universal for my car problems. Well - I'll definitely be back!

There are a few car spots available for parking, but let's be real, your car is there to be fixed. You're not shopping, lol.

I really like the inside of Carstar. It's very clean, well decorated, and good seating! Most car shops I've been to... uh, they're dirty and I want to leave stat. But Carstar is definitely kept up well!

*They're also in compliance with Covid regulations and I saw lots of hand sanitizers, etc.

Long story, short - I was in a hit and run. Car tire left a nice mark on the back of my bumper. Sigh. Super annoying. Especially during Covid.

I actually "met" Sergio (Owner) via a FB page for that helps connections here in ATL - go check it out! I put up my car picture and got responses from people (including Sergio)/shops. Sergio is a vendor of the page. Which made me feel better. When I researched his name/shop, I felt even more relieved.

I wasn't entirely sure how bad my car damage was so I contacted Sergio via FB. He gave great scenarios from minimal surface scuff/damage to "ok, if it's bad, we can get better estimates". I appreciated that since I feel like most places just make you feel way more paranoid about your car damages.

I forgot to get the name of the girl that took my call/saw me for my appt (sorry!), but she was super nice and personable. She gave me the waiver, got my key, took my car back, and... 15 mins later, my car was done. Apparently, it was just some scuff. My bumper looks brand new. I was expecting to stay for an hour lol. I even brought my work laptop! *I came at 8:30am for my appt, so I was probably 1st one up for the day.

If you happen to come at a busy time, you can always walk a little on BuHi. There are places to eat/shop at to waste time.

Thank you Sergio for a painless way to fix my car and running a quick/efficient shop!!

Besides doing such a great job with my car they are super kind. I though my car was going to come out with a noise, with a after crash unfixable damage, but my car was left like new. It drove like nothing happened and looked like new. I am glad they took care of this big concern for me. A plus is that they always got my calls about my inquiries and addressed all my questions assertively. They speak English and Spanish. Some days I just felt like talking in Spanish. They accommodated for me from someone who spoke English to someone that spoke Spanish. The set up with the new person was smooth and easy. Nothing complicated, they are all well informed. The team communication is excellent, and I did not have to do anything (no need to explain my situation to the new person, no bad attitude for switching, no wasted time or energy here).
Being in crash is already a horrible situation, It makes the whole world difference what body shop you end up at. After a crash there is no need of an extra burden. That’s why I recommend them at a 100%. They took care of me and the car.

I cant say enough great things about the good folks at Universal. I dropped my pride and joy off on Monday for some paintwork and it was finished by Wednesday. No delays. No missed deadlines. They told me when it would be finished and nailed it. There was an issue with the badging on my car and Sergio (the manager) handled it promptly and with the utmost professionalism. I would not hesitate to take my vehicle to them in the future!!!

I also appreciate them taking the time to clean the INTERIOR of the vehicle, as well as the outside. Very nice touch.

Universal Body Shop was very professional and kept me updated on the status of my car. They were also very accommodating. If I have any needs in the future, I would definitely come back. I highly recommend them!

I cannot say enough great things about Universal Auto Body in Atlanta on Buford Hwy. Sergio and all the folks at Universal Body have done amazing work, are very friendly and HONEST. I have brought my mothers car, my wife's car and now mine here in the past two years and have seen amazing results. I first starting coming here after reading the reviews and had some major body work done. Today, I called for some minor scratches on my 1 month old new truck. I thought it was a bit overkill for me to bring the truck here for these scratches, but I simply don't trust anyone else. Once again, looks brand spanking new.