Priority Appliance

Steve did a great job diagnosing the problem and repaired with quality factory parts.
Would definitely recommend him for both laundry and kitchen appliance service and repairs.

Prompt and professional. COVID safe. Will call again when appliance repairs are needed.

I discovered on Tuesday afternoon that our LG gas dryer was not igniting, and after reading reviews on Angie's List, I submitted an online request for service with Priority Appliance Repair. The very next day, Steve called to let me know that he would be able to come by later that afternoon. He gave me a reasonable time window of just a few hours, and he was 100% accurate. When Steve got here, he called to let me know he had arrived. This was very much appreciated, as we needed to get our dogs out into the yard before Steve came into the house.

Steve took all necessary COVID-19 precautions, including mask and gloves. (I realized after the fact that my husband and I should have done the same courtesy.) Steve worked quickly, efficiently, and cleanly, and he took the time to explain everything to my husband. I work from home and was on business calls while Steve was here, and there was absolutely no disruption. In no time, our dryer was not only fixed, but also cleaned and working better than ever!

I can honestly say that this was probably the most positive repair experience that I can ever recall. I highly recommend Steve and Priority Appliance Repair!

Steve Osborn of Priority Appliance was extremely professional and helpful. I'll be calling him whenever I need an appliance serviced.

Very happy with the service - and they didn't even do anything for me.

For starters, if you're looking for a local repair man, then BUYER BEWARE. There are a ~ton~ of "local appliance repair" companies that are nothing but dispatchers.As best as I can tell, some local repair guy signs up to be listed on these services and then gets randomly selected to go out on calls for repair. I'm sure it's great for disreputable characters.

And yes, I did call one of them first - they were nearby me and had a reasonably good 3.7 rating. They said they could get a tech out that day. And he was here on time but seemed...off. He "diagnosed" my problem in about 5 minutes and then insisted that he could do the work for $500 and do a warranty swap for it as well. Seemed iffy, but could be. But I looked at his invoice and it's for a company OTHER than the one I called. So I looked up that company, and they have terrible reviews - BBB complaints, complaints on google, you name it. Yuck. I canceled the follow up with him.

Then I expanded my search radius. And Priority here? For starters, they're an actual local company and not just a dispatch for conmen to hide behind. I called to report my problem and they called back in an hour to schedule service- I spoke on the phone with the tech for about 10 minutes and he agreed with the diagnosis from the other guy. But he immediately said that I need to call up my fridge manufacturer and talk to them, because it should be a 100% warranty covered repair. And they can't do any warranty work (unlike the other guy's claims).

So I should definitely call the manufacturer first and see if I can get under warranty, and if not call them back. He said an actual real repair through them would probably be about $900, which while steeper is more believable that I'd get actual real new parts.

And that was it. Nobody came out, so no charge. Now I'm on the phone with my manufacturer demanding warranty service, and I was very impressed with their honesty and professionalism from Priority.

While, ironically, I have not actually had them repair anything for me, their professional and honest attitude on the phone guarantees that I'll call them first for any other repair needs I have in the future.