Dreyer & Reinbold BMW South

My first visit to Dreyer & Reinbold BMW South has far exceeded my expectations and I wish I could give 10 stars. First and foremost the complimentary Dove hot chocolate is amazing 🔥🥰😋. My vehicle required parts to be ordered and my service advisor Tony advised me as if I was family and my vehicle was his. He arranged a loaner vehicle so I had transportation and communicated status via text. Tony also took the time to listen to any concerns I had. The ladies at the Service Desk were good to me too they took several (ok a lot) of my calls and got me to the right place. The parts were delayed but I was extended a discount and a car wash to make up for it! The cherry on top was when I picked up my vehicle the service advisors answered all my questions and gave me excellent tips. Tony you are the epitome of customer service and I look forward to working with you and the Dreyer Team in the future!

Joey G. truly delivered high quality customer service by providing me with frank and honest information about BMWs! After talking with him I knew what questions to ask to ensure I was getting a solid used X5. I stumbled upon Joey G and Dreyer and Reinbold while searching for the perfect used X5. I live in Cincy and found one in Indy! I didn’t purchase it thanks to Joey’s advice. Later that day I bought one in Cincy. I will certainly make the drive from Cincy to have my X5 serviced at Dreyer and Reinbold. Thanks Joey!!!

I am so grateful to Jim Bowden and the entire team here. I custom ordered my M240i, and Jim kept me updated the whole time. When it arrived, Jim made sure it was delivered to me exactly how I wanted the vehicle. He worked with me on making sure I understood the nuances of the car and even options for extended warranty. If you care about your BMW experience, go here!

My vehicle broke down while I was out of town and in Northwestern Indiana in the middle of the night on a Saturday. It was towed to Dreyer and Rainbold on a Sunday. Joey and Joe in the service department kept in constant contact with me. The repairs were extensive and my vehicle had just gone over on miles for the warranty. Though this is hours from where I live, the team worked with BMW USA and my local dealer to overnight the parts, get the repairs covered and my vehicle fixed. I am grateful for their diligence to a customer they knew may never see again do to being out of town. That is what I call service.

Thank you Tony! I appreciate the level of customer service. No one like to be side swipes with mechanical problems but Tony definitely helped me get my bearings and create a plan to prevent me from figuring out transportation and also keeping in scheudle to leave town. I appreciated the level of service, communication and the attention to my concerns! Thanks!