Xfinity Store by Comcast

• Tara Marinelli
  
  
  (November 18, 2018, 5:09 pm)

  My experience started via phone trying to add an extra cable box that the installation guy left onto my account. I called really late and i was speaking with a human in under 3 minutes. He couldnt really help me since the people who would be able to help me were long gone but the man was very friendly and gave me some advice on how to help my equipment run better. I called back the next day and after waiting less than 5 minutes i was talking with another human being and the system wouldnt let her add the cable box to my account so she told me i would have to go to the xfinity store which is 15-20 minutes from me. I went to the store and my mission was accomplished in under 10 minutes with the help of Leon. He was a great help and very friendly. Although this task wasnt as easy to accomplish as i thought, the customer service was as good as it could have been. I was with Fios for 3 years and it was the worst customer service i have ever experienced. Ive only been with xfinity for 3 weeks but i am already extremely satisfied with their customer service as well as actually recieving the services that i pay for.

• Abom
  
  
  (August 3, 2018, 1:28 pm)

  I had the best, quickest experience here. Even after martin (not real name) almost made me get a bundle that I did not need. the store helped me (sorry not good with names)

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