Ship's Store - SUNY Maritime College Bookstore

Had the Pleasure of meeting Steve Conway at the Concord Penske Location, The truck was well maintained, Clean and ran great, The value was good but the service was incredible, I went home and told my Wife that I found a new friend in the truck rental business, Steve was professional, helpful , Knowledgeable and truly a sincere good Man. These days finding a combination of value and great service is hard to find. These folks got it figured out, I will be going back. Highly impressed.

Clean trucks great guys . Mike and Steven will help with your rental needs

When Budget couldn’t provide the 26-ft trucks that we had reserved with them, they really left us up the creek without a paddle. U-haul had no trucks available and we were desperate to find anyone who could help us with our move from California to Utah. I was put in touch with Steven Conway at Penske Concord through a coworker who had used them before and was delighted with their service. Steve sympathized with me and worked quickly to get us the trucks we needed on short-notice. I cannot stress how much I appreciate Steve’s help: he was kind and polite to us and offered us true, no-nonsense customer service and it saved us. The trucks we rented were clean and in very good working order: they handled the very mountainous journey from CA to Utah with ease and comfort. Moving is stressful; if you need to rent a truck, do yourself a favor and skip Uhaul and Budget and go right to Steven. You’ll be glad that you did.

I wouldn't have used this location based on these Google Reviews but one day about a year ago I had no choice, figured how bad could a franchise of Penske be...

Well, it's been a year and they're my go-to. Just know that returning it full-fuel means you should fill it up until it's overflowing. Tell any concerned onlookers you live a life of excess (you've only got groceries from Safeway in back) and drive off laughing for complete effect.

The owner is a stand-up guy and gives a small-business experience that is becoming harder to find in the world. He cares about the service he provides to customers over the years, not just once.

In sum: I don't know how the reviews are so bad for the only 5 star truck rental location I've come across.