Target

The girl that loaded my car at target stacked 3 cases of water on top of each other and put the other bags behind it. As I was pulling out of the parking lot I heard them all fall over. No big deal, it’s just water. Then I started smelling detergent. Pulled over to get gas and checked the back, this is what I found. The water broke the lid on my detergent and all 150oz ended up all over the trunk of my car 😭 I was so mad and just wanted to cry. Like how do you even clean this up?? I called Target and explained what happened, and told them I was headed back to at least get a replacement detergent.

Let me tell you, I did NOT expect what happened next. Honestly, I figured they’d give me another detergent, maybe a $20 gift card and obligatory apology. Oh no. They gave me a $40 gift card. Brought my cold items inside to keep in the coolers while they took pictures and filled out an incident report (to have a professional cleaning paid for), then CRAWLED IN THE BACK TO CLEAN IT UP as best they could. They also noticed one of the cases of water had detergent on it so they also replaced that. They were so nice and apologized profusely for this happening. They even left some what they called “hero pads” to continue soaking it up until I could bring it in to be cleaned.

So a big THANK YOU to Peter and Dustin at the Wake Forest Target for your OUTSTANDING customer service. I drove away truly feeling like you made the situation right.