Metro by T-Mobile

I went to this one after a horrible experience in Mckeesport that cost way too much and didn't know until I had to pay or lose my cell phone number, making me unable to switch companies. The sign says free phone with 50$ plan, and the girl said that I had to have 60$ plan. They had 5 free phones and one in stock, which I didn't know until after my phone number was already porting.
Anyway, at this one, Vanessa listened to our story and tried everything to help us. We were there for over an hour. While she couldnt fix the mistake if the last store, she tried everything she could, including calling management that didn't answer and customer service. She was able to get an extra activation fee I never should have paid taken off but we needed to go back when her boss was there to get the line added that I needed. After all the problems, my boyfriend decided to go with a different company.
I now pay 60 bucks when I had 2 lines with cricket for 80. I had been so looking forward to a new phone, that should have cost the same as cricket, but lack of communication put me in a position where I lost my choices. It'll never happen again.

Lady help us out so much thank you ur the best