Sterling Auto Collision

I use to believe that Sterling Auto Collision was the best body shop. Not anymore. I drop my mom's car of to be repaired May 23rd. A guy with a 16' trailer took out the right side. I took out the left. I told Joey whatever the insurance didn't cover I would pay for as I wanted everything repaired. I found me an Audi TDI. Just a little over a month I got into a bad hail storm 6-8. Went to Sterling on 6-12 and talk to Mel. I needed an estimate to see if I wanted to pay myself or file on my insurance. When I had not heard from him I stopped by on 6-20 and Joey was in the parking lot and I asked what's going on. Mel came walking by and Joey asked if he had called the guy that does DPR and he said he had not call. On 6-22 when I got the estimate I filed on my insurance. I received the estimate on 6-27 and I was surprised that it was almost 6K and I wanted another 1-2K of work done. Stopped buy Sterling on my way home and presented it to Mel. We talked about him ordering the part and calling me. Starting in late July they called my mom and said it would be ready that Friday. Friday came and went. They didn't return phone calls nor answer emails. I stopped by on 8-31 and Mel said it was finished except for some moldings. When I looked at the car the back bumper wasn't repaired. Mel said the insurance didn't want to pay. I told him I told Joey I wanted everything repaired and I was paying for what the insurance didn't. I took my mom to pick up the car on 9-11. I noticed that the left rear quarter panel still had damage. They charged me to repair the left side and did not complete the job. No quality control. As of 9-17 haven't heard anything about my car which is fine as I will never take anything there again.

Took my son in for a fade. Staff super friendly and my son absolutely loved the hair cut. Also checking in before hand is the way to go! We were in and out 30 mins max!

This place on a Monday morning definately passed the vibe check. Great conversations, very talented and made me look like a Rockstar which is hard to do! Candee and Courtney! Can't go wrong!

I love this place. You can either sign in ahead of time on their website or just show up. I sign in online as I'm pulling out of my driveway and it's usually my turn by the time I get there. They already know what I want, I'm in and out in under 30 minutes for under $20. The place is clean and the staff is friendly.

Candee was super friendly and professional. She asked me what kind of hairstyle I want/used to have. I told her I wanted a new look. She gave me her input on what she thinks would look good with my head shape. I made the final decision after hearing her opinion and I am very satisfied with the outcome. It was just what I was thinking of. She has a lifetime customer!!

Joey and the team at Sterling Auto Collision do spectacular work. The attention to detail, focus on quality, and level of customer service they provided on my repair were better than any other body shop I’ve ever worked with. My truck came out looking like it had just rolled off the show room floor. Cannot say enough positive things about my experience.

These guys are outstanding. I been a customer of theirs over the past 10 years and each time(3) I had work done there, my vehicles were returned looking brand new. I recently had work done on 2011 Tahoe( Bumper) and required replacing one headlamp. They buffed and clean the other cloudy headlamp to match nearly exactly as the new without charge. They are great in customer service , they work directly with insurance and rental companies to ensure your vehicle got the right parts and I had necessary transportation. I highly recommend these guys, they treat you with care and respect. Thanks Joey & Wade!

Such quality work! Very happy with the service I received and the staff was incredibly nice! I got my car worked on and detailed and it feels like a brand new car!

It is very hard to find words that would fully describe the gratitude I feel towards these guys. I own a convertible PT Cruiser and if you ever owned one, you know that nothing is simple and straight forward with these cars. When I arrived to work this morning and could not open my trunk door I thought, not a biggy, I will fold the back seat and get my computer and purse through the back seat, until I can go somewhere to get it repaired.
Boy, was I wrong. I edge my "little" me into the back seat, trying to find the "button" to release the back seat but could not find it anywhere. I googled PT Cruiser manual and found that my car has the release button inside the trunk! Great!

I called AAA but they could not help as this was not an emergency. Well, I suppose not life and deaf situation anyway. So called my local auto mechanic, thinking they will use their magic tools and pop my trunk open. No, they could not do anything so they referred me to Sterling Automotive. Maybe they have tools to open a stuck trunk.

I arrived to Sterling and was greeted by Wayne. At this point, he was optimistic, smiled and said, no problem ma'm - we will get your trunk opened for you. Until he saw my car and edged his little self onto my back seat and was faced with the reality that yes, PT Cruiser convertible has the release buttons situated inside the trunk.

So Wayne refused to give up and created this hook from my wire hanger and was trying hard to pull my emergency string inside the trunk. Guys, this is Texas and this poor guy was working in 100F heat, sweat dripping but he refused to give up. At this point, Michael came to see what's up.

So now I have two guys trying to push their arms through the middle of my back seat so they can pull on the emergency cord. My trunk door would not open no matter what they did. We turned to YouTube, we found the manual and still we did not know what to do or how to get us into my trunk.

The only thing we could think of at this point was to remove the back seat somehow. So both of them started working hard on unscrewing all the bolts and jiggling and juggling my car seat so that they could create a bit more space to do something. Yes, you guessed right, you can't easily remove the back seat without pressing the stupid release button that we could not get to. So Wayne decides to lift the seat as much as possible with Michael inching his way inside my trunk on his back. I was praying to all mighty that Wayne would not drop the seat because Micheal would surely get decapitated in the process. Or at least get stuck half way inside my trunk.

So the top half of Michael is inside my trunk, the bottom half of Michael is outside in the scorching 100F heat and Wayne is holding to my seat like life depends on it. And then I heard POP and that was the most beautiful sound in my life. The trunk opened and I could see in.

My handbag clip got caught in the locking mechanism and that is why I could not open the door.

They bolted my seat back in place all is fixed and I am thinking that what these guys did for me today was so over and beyond of normal call of duty. So many others would have given up and they did. Wayne and Michael saw a challenge and they refused to give up on me.

If you are looking for a place where you need dedicated team that will do their hardest to help you. If you need a place where people can and will think outside the box, Sterling Automotive is your place to come. I will always be grateful for what they did for me today. I was ready to torch my car this morning but it is thanks to guys like these two that world is a more beautiful and kinder place.

THANK YOU!!!!

Sterling Auto Collision handled my insurance claim in the summer of 2019. The amount of time spent, the meticulous care and attention to detail in the repair were phenomenal! Above all else, Sterling has outstanding communication and professional interactions barring no circumstance. I give Sterling Auto Collision my highest recommendation, and will definitely insist on returning for any paint or body needs in the future! I think the pictures speak volumes for themselves. Thanks for fixing my Porsche, Sterling!