Address: 7000 S Cooper St # F, Arlington, TX 76001, USA
“FINAL UPDATE #3: Ok, you can read the challenges we dealt with below if you like, but here is the final verdict. This is by far one of the BEST agent's in the world! If we would have heard from her initially, we wouldn't have canceled our policies with Allstate. This agent spent about two hours tonight addressing ALL our concerns. We will miss her and believe this happened for a reason. UPDATE #2: Well, here we go again. Spent a lot of time today trying to get in touch with this agent with a very delayed response. I finally got a missed call from the agent and this is literally the first call have received from her in light of all the issues we have had. The message was professional and it reminded me of the past when this agent really was so responsive and made you feel important. Today, on 11/23/2020, I decided to fully cancel my Home and Auto policies after 17 years with this agent. With all the recent issues we have had, including the ones mentioned below, we decided to go with USAA. We tried reaching this agent today after countless calls to discuss this and possibly keep the Home policy, but with respect to the lack of responsiveness this helped us make the final decision to cancel both Allstate policies. This makes us sad, and we even had to call another Allstate agent in Granbury to get the cancellation finalized. We regret that this all has occurred and feel our 17 years of loyalty has not been appreciated lately. UPDATE: We are submitting an update to this review, because a very professional staff member of the agency went the extra mile to ensure this STRANGER was removed from our policy as of the afternoon of 11/04/2020. We updated the review to 4 stars as a result. We cannot begin to tell you how stressful this was for us to deal with, but feel it is fair to mention that the second more experienced staff member that helped us got the job done RIGHT! We hope this agency takes time to ensure this doesn't happen to anyone else they do business with and if it does happen we STRONGLY recommend they call, email, and communicate any additional driver's that are added to people's policy's. A letter alone is NOT adequate. Moreover, their has to be a better vetting process, because after dealing with this ourselves, other Allstate customers we know have mentioned this happening to them too. ORIGINAL REVIEW BELOW: We are in the process of reporting a very unprofessional an appalling mistake that Allstate has made by adding a driver to our auto policy that has absolutely NO relation to our family! We have NEVER met this person and it has caused us to question Allstate’s ethics and business practices. Moreover, we have called this agency daily since 10/27/2020 asking them to remove this person and this has not been handled with the sense of urgency it demands. This STRANGER is still on our policy (a week later on 11/02/2020 as of the time this review has been written) causing us to have a remaining balance for the premium period that is a few days from being due! We asked our insurance agency office for written documentation that this has been resolved and that the person referenced has been immediately removed from our auto policy and we NEVER got call back or email until yesterday (we have had to initiate the majority of communications)! How unprofessional, especially considering the longstanding tenure I have with this agency! We reported this at the corporate level and found out that our agency’s office did not process this fully a week ago and corporate confirmed that the required information was not submitted to fully remove this STRANGER from our policy that was added without or knowledge. We are in the process of reporting everything mentioned to the Texas Department of Insurance. We would expect that our main agent would call us and make this right, but as of now we have only had one person in this agency actually begin helping us as of yesterday. We have invested a lot of time trying to rectify the mistake Allstate made and feel like our agent has not kept us in “good hands.””
Address: 1504 N Greenville Ave Ste 130, Allen, TX 75002, USA
“My agent Olivia is amazing!!!! She really helped me out a lot in the whole process. I loved that she took the time to clarify things to me to make sure I understood my policy. She offers a good deal within my budget. Excellent Customer Service! Definitely will recommend Olivia and Matt Wills's agency!”
Address: 1307 Larry Ln, Laredo, TX 78045, USA
“The best place to be”
Address: 5201 S Colony Blvd #745b, The Colony, TX 75056, USA
“Mike was great . He got me a great price on a policy. I definetly recommend them!!”
Address: 2150 S Central Expy Suite #200, McKinney, TX 75070, USA
Address: 12213 N Escobar Way, Phoenix, AZ 85022, USA
“Just moved to the area and I already like this place. Greeted nicely. Fast check-in, waitress was an expert at her work, food was delicious, drinks were special. This place will fill you up. Keep up the good work !”
Address: 5215 N O'Connor Blvd Suite 300, Irving, TX 75039, USA
Address: 2012 Bedford Rd #7016, Bedford, TX 76021, USA
“I've known Edward for a few years now and have used him to insure everything from my recreational vehicles, to my cars, to my personal house, and even my investment properties. He has always given me great service and great rates!”
Address: 958 US-377 #100, Aubrey, TX 76227, USA
“Great ladies that we met for our signing.😊”
Address: 2850 Lake Vista Dr #300, Lewisville, TX 75067, USA
Address: 1701 Shoal Creek, Highland Village, TX 75077, USA
“Went to get 4 of my wisdom teeth pulled. EXTREMELY helpful and comforting which made it a very pleasant overall experience. Would recommend 10/10 to family and friends.”
Address: 11378 Still Hollow Dr, Frisco, TX 75035, USA
Address: 5609 SW Green Oaks Blvd Suite 201, Arlington, TX 76017, USA
Address: 5757 Alpha Rd Suite 205, Dallas, TX 75240, USA
“I was treated with respect professionalism patience and caring concern from the time I arrived for my appointment until the time I left with both the receptionist and the hearing instrument specialist. I would highly recommend this professional business to all that would ask and to all I volunteer the information to. I thank you kindly for the way I was treated. I was educated and diagnosed with my full understanding of my diagnosis.”
Address: 3719 W Pioneer Dr, Irving, TX 75061, USA
Address: 700 Debbie Ct, Prosper, TX 77388, USA
“My agent is amazingly polite and professional. I referred at least 5 clients to farmers.”
Address: 500 Grapevine Hwy #110, Hurst, TX 76054, USA
“I have to say I appreciate these people and there hard work to help people. I was procrastinating and Pat stayed on me I appreciate his help and patience with us. Thank you for all you did and for saving us 300 bucks or more. I would recommend them 100%”
Address: 433-C, E Pioneer Pkwy, Grand Prairie, TX 75051, USA
“Since my first review the service has improved! I don't pay too much without a license and they have taken care of me for YEARS. Even when I get my license back, I won't be switching to a big corporation.”
Address: 905 N Hwy 67 Suite 100, Cedar Hill, TX 75104, USA
“You won't regret hiring Jan Davis. She sold our home in Waxahachie within a week. We were quite tentative about how to pick the right agent and we picked right. She answers all your questions, puts you at ease, is very professional, and gets right to work. I highly recommend Jan Davis.”
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