Address: | 7611 Loisdale Rd, Springfield, VA 22150, USA |
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Postal code: | 22150 |
Phone: | (703) 866-1700 |
Website: | https://www.saffordofspringfield.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_ |
Monday: | 9:00 AM – 9:00 PM |
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Tuesday: | 9:00 AM – 9:00 PM |
Wednesday: | 9:00 AM – 9:00 PM |
Thursday: | 9:00 AM – 9:00 PM |
Friday: | 9:00 AM – 9:00 PM |
Saturday: | 9:00 AM – 8:00 PM |
Sunday: | 11:00 AM – 6:00 PM |
Gary was my assigned servicing rep. He was nice and friendly. I told him my experience at the Jeep dealership in Woodbridge, Va on how I waited 3 1/2 hours to get an oil change and came to this location for better experience. The experience was much better and a lot quicker. Professional service and I was in and out fairly quickly with a clean car.
Juan Torres did an excellent job. All the staff were respectful and courteous. Low pressure atmosphere. Juan ensured that everything moved quickly and kept me updated. Negotiations were straightforward, no games. I was very satisfied. One of the better experiences I have had buying a car.
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I brought in my 2015 Grand Jeep Cherokee on Saturday November, 3, 2018 (had an appointment). There is a "knock" in the steering column. The Technician closed out the receipt and said he could not duplicate. I asked the service manager to have him meet me in the vehicle. As soon as he came he heard the sound? Am I a magician or did he just not pay attention. I was told that the part would be ordered and I would receive a call back from the Safford on Monday November, 5, 2018. It is Tuesday, no call back and the part has not even been ordered because there is no record of that transaction. Thank you Safford Chrysler Jeep Dodge Ram for valuing your customers.
I just want to say that after my review I was contacted by the service manager Ken, who worked tirelessly to right the wrong of the previous situation. As such I want to say thanks to Ken for ensuring that the vehicle was repaired and thanks for continuing to follow up. That’s all that needed to be done. Communication. They have definitely superseded the one star I gave previously and will say my experience now can be counted as a 4-star experience. Let’s all use this as a learning tool.
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Safford Chrysler Jeep Dodge Ram Srt Fiat Of Springfield (703) 866-1700. 7611 Loisdale Rd. Springfield, VA 22150-2103. Directions. Close Send by Text.
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the vehicle was towed to safford chrysler jeep dodge ram srt fiat of springfield (7611 loisdale rd, springfield, va 22150, (703) 866-1700), but was not diagnosed or repaired. THE CONTACT HAD A WARRANTY ON THE VEHICLE AND WAS UNCERTAIN IF THE VEHICLE WOULD BE SERVICED UNDER THE WARRANTY.
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