NAPA Auto Parts

I was so impressed with their service! I walked in with my part number Logan looked at it knew what the part number was for checked to make sure they had it in stock, went and grabbed it and I was out of there in 2 minutes max! Logan was friendly, he’s got amazing customer service, and he didn’t waste any of my time which (my time is very valuable to me!)! I’m happy I came here! I appreciate the service!

I was helped by Blake I believe that was his name. Dude hooked me up with some batteries. Really nice and friendly dude so now im here giving him a shout out for awsome service and was my 1st time shopping at napa. Autozone who? Will be doing my shopping at napa for sho lol

Awesome customer service. Blake was personable and helpful. The car wash took my license plate half way off so he suggested an anti-thief cover and installed it for me. Pefect!

Update: I got in touch with different sale rep named Steve, who was pleasant and happily processed my return after hearing my full explanation and also explained that even though it is technically against policy to accept electronic returns; exception can be made on case by case basis. I really appreciate the pleasantness from Steve and update my rating to 5 stars.
This goes to show that customer service goes a long way. The sale rep who work on Saturday noon shift was rude and had a stand-off attitude over a trivial matter. That sale rep needs to be re-trained on customer service.

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Bought the battery maintainer, but battery stays dead so naturally like most people, I would want to return it because it’s no use to me, but the sale rep decided not to take it saying I already plugged it in once so can’t return it. I believe the sale rep made up his own policy while Napa return policy clearly states all returns are accepted within 30 days with receipt. When I asked him to show me anywhere in the policy that I can’t return it after plugging it in once, he cannot produce any evidence. The sale rep obviously doesn't know how to run a business for NAPA sweating trivial stuff instead of focusing on big picture of retaining customers. One unhappy customer could mean potentially multiple customers loss since words get around. Won’t do business here in the future and will discourage anyone from going here!

It's my one stop for whatever I need mostly tools and chemicals