Address: 737 Third Ave Ste K, Chula Vista, CA 91910, USA
“Reliable service and great quality work! Very enjoyable experience working with this lab”
Address: 295 K St, Chula Vista, CA 91911, USA
“Dr. Turner took great care of me and my husband. We were both experiencing back pain but for different reasons. Dr. Turner pinpointed the problems and we have been feeling great since! He's not as expensive as many other chiropractors in San Diego but he's worth the drive to Chula Vista. It's really not that far!”
Address: 1012 Law St, San Diego, CA 92109, USA
“I am revising my review out of respect for the owner/manager, who has taken responsibility for a negative customer service experience we had with a front-desk individual. Our initial experience was that our son's teacher spent a short amount of time with him per 30 minute session and felt that the amount of time should have been in proper proportion to the number of students with the teacher (3). We did not express concerns for the first few lessons, understanding that a toddler needs to get to know a swim instructor to get comfortable. However, we felt it was not cost effective if the time allocation was going to continue that way, and also felt like that particular teacher might not have gelled with our son well, and wanted to explore changing his schedule with another teacher. The policies do not make it easy to alter the schedule, but after discussing with the owner, we have a better understanding of why. This concern unnecessarily escalated when we had to cancel a visit when he was sick. We were allotted the makeup session in our package of 8. We brought him for what we recalled was his 5th lesson and he got sick in the pool within 3 minutes, so we took him out, apologized, spoke to the front desk and asked if we could be credited for that day since he did not come anywhere near completing his lesson. They said yes, which we appreciated, and allowed us to hold his lessons. When I paused his lessons to make sure he would be 100% healthy again to start, I thought we'd be able to simply set up a future schedule a few weeks in advance. Moreover, I expected that we had 4 more lessons available as it was our recollection only 4 had been completed. The front desk person disputed my contention without backing it up, escalated the conversation with poor communication processes, and this led to us feeling inappropriately treated by the business. As a professional, I understand the meaning of customer service and proper communication with unhappy or concerned customers. We handle conflict or disappointment in a way that makes even difficult customers WANT to come back and nurture a great relationship. What started as a simple phone call to get my son rescheduled turned into a conflict over what it means to represent your company as a customer service professional. I think there may be one or two staff people who either lack good management training or the maturity to resolve and prevent conflict, which are key customer service skills. The owner should get credit for taking responsibility, making a proper effort to make us whole and make an effort to sustain the customer relationship, rather than lose it. We are giving each other another chance and hope to have positive experiences as this is a neighborhood resource that has been serving the community for 60 years, and I have to believe their core customer service goals are about wanting to deliver a good experience for these kids and their parents. I wanted to publicly commend Brett for handling it the right way and would encourage him to provide additional training for his staff people who work directly with the parents.”
Address: 4965 Cass St, San Diego, CA 92109, USA
“PB Fitness is a wonderful gym!! If you haven't gone and joined a work out yet go do it. All the trainers are so fun and friendly. It's the only gym in Pb that has a roof top. The gym offers fun and quality group workouts Monday-Saturday. But that's not all, PB fitness offers amazing Yoga classes too. The facility is very clean and nice inside.”
Address: 633 Broadway, Chula Vista, CA 91910, USA
“Eddie is my sons stylist barber and he cuts great hair cut for my son we go there every 2 week's...”
Address: 633 Broadway, Chula Vista, CA 91910, USA
“I take my boys there the staff is so good with them. My boys dont want to go anywere else.”
Address: 621 I St, Chula Vista, CA 91910, USA
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