Address: 2995 Mead Ave, Santa Clara, CA 95051, USA
“Update: After I raised these issues, Pacific Air contacted me almost immediately and offered to address them ASAP. My project manager, Sam, also contacted me and we discussed what went wrong. In the end we agreed that it was a combination of miscommunication and actual quality issues. One week after I posted this review, everything has been taken care of. They upgraded the wiring, re-finished the torn insulation, and also took care of some other smaller issues. We passed the final inspection today, and we are satisfied with the end result. Given how quickly and professionally Pacific Air and Sam have addressed my complaints, I am revising my rating to five stars. Original review: We did a complete overhaul of the HVAC system at our Lafayette home: new AC, furnace, and all new duct system. Our project manager was Sam. Pros: 1. Price was reasonable, about in the middle among the quotes we received. 2. Sam was knowledgeable and I think his plan was sound. 3. The crew showed up and left on schedule Cons: 1. The work was performed in mid November. It's mid January now and we still haven't passed the final inspection. I had to track them down for HERS test, and I continue to call them for the inspection scheduling. 2. Sam was responsive until the initial work was done but since then impossible to reach. 3. In order to install the nest thermostat, they completely tore down the insulation in the basement / crawl space, fully exposing the back of the pocket door in the master bedroom. They left it like that and called it a day. I only discovered this a month later because we started to notice strong draft coming in through the pocket door. Pic attached. 4. Our electrician pointed out that the wire gauge they used for AC was not up to code. Remains to be seen if this will pass the inspection also pic attached It mystifies me that these guys have such good reviews. Maybe I got unlucky but my experience has not been positive. No matter what you do, do not pay in full before everything finishes, including the final inspection. And make sure the check the work yourself.”
Address: 2981 Mead Ave, Santa Clara, CA 95051, USA
Address: 2800 Mead Ave, Santa Clara, CA 95051, USA
“Larry at the front desk is pleasant and pricing is great.”
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