Napleton's Palatine Subaru

I had a wonderful experience. Because the service would be a bit longer than originally planed, I opted to try the refreshments. I appreciated that the cookies/chips/Frito's were individually wrapped and coffee was in single serve units. Jeff went the extra step to run next door to get the creamers (they were out).
Most importantly, I was clearly told what was going to be done, what it would cost and the time estimate was accurate. The inspection form was explained & copy was given to me.
This is July 2022, two years, five months into the Pandemic. The waiting room was clean and roomy. I felt safe (with respect to Covid), the staff was efficient & treated all the customers with respect.
I really liked the electronic scheduler that kept track of each vehicle in the service area. I knew my tires were inspected as it came into the service area & felt confident that MY CAR was being looked after properly!
...Very cool that each car had its picture on the board. Check-in time was listed and the current time was also at the bottom of the screen.

The service department is so helpful and knowledgeable.
Highly recommend! And again I find the staff is most helpful. They are trying to figure out what is happening to my stereo system..why it intermittently dies..it has had issues since day 1.

Super easy service. As soon as I pulled in someone was there to greet me. The service rep was friendly, got me in and out fast. The techs got my car done quickly AND they didn’t mess with any of my seat presets. Great service department.

Very easy to make an appointment, very accommodating when I needed to change it. Went in for some update Regarding my battery issue that was done without any charge and also fixed other little issues. Great service.

Our experience was made significantly enjoyable by the attentive and personal staff. Sheldon Joy, our sales expert was top notch. His friendly, low pressure, yet professional approach was exceptional. Each of the staff members with whom we interacted were excellent. Five stars were well earned.