The Great Escape Ft. Wayne

Overall, the shopping experience was pleasant and informative. The salesperson was knowledgeable and wasn't intrusive while we were looking at all the various models of patio furniture available.
It was a little harder to understand how the models could be configured, the salesperson knew the information but I think that they knew it so well they thought we did also.
Check out was quick and I believe also informative.

The show room is very nice and filled with very good looking furniture and of high quality. The sales staff was very professional, friendly / pleasant but not pushy. They left us alone when we wanted to be alone and discuss things. Every thing was easy. The items we bought were beautiful and of super quality. I thought the prices were a bit high but we have been looking other places and on line for several months without any luck. Great Escape had what we wanted and we were able to buy it off the floor rather than wait weeks and months for an order. I guess you get what you pay for - the price was the only reason I gave a 4 rather than a 5.

We love our furniture. There was an issue with some of the stitching, so they sent someone to repair. Looks good! We still need one of our soft close boxes fixed. Please send parts or come and replace.

We had been to 4 different pool stores and found Justin to be the best representative that we found. Over our two visits he explained things in detail, and answered all of our questions. He was very knowledgeable and we felt no pressure purchase anything which made our decision to purchase with Great Escape that much easier. He truly does care about helping the customer fight the right pool and accessories. Thanks Justin!

Our experience here was excellent. Got a great deal on what we needed, it arrived and was assembled on site in less than one week! Recommend...