Address: 300 S Owasso Blvd E, St Paul, MN 55117, USA
“TABITHA IN CUSTOMER SERVICE GETS 5 STARS!! The company needs a lot of work but Tabitha handled the situation well and was super great about it. The company shipped me the wrong product and the return has yet to be processed and it’s been delivered to them for two weeks according to fedex. Tabitha was super helpful through the whole process and expedited the return for me. She even got me a discount on a different product. The House needs work but TABITHA is a huge asset and they are lucky to have her. She’s the only reason they didn’t get less stars”
Address: 300 S Owasso Blvd E, St Paul, MN 55117, USA
“I ordered a set of ski bindings; I was told they would ship within a week. A month passed, no word. I tried calling multiple times, they hung up on me after 20 minutes on hold each time. I emailed, no response for literally 3 months. And that response was to inform me that the bindings were out of stock. Mostly frustrated with the lack of communication here- I always understand if it takes longer to ship, it’s just nice to know the status of the order. Edit: change from one star to five. I had the above scenario happen to me. After leaving the review, William from The House reached out wondering if he could help in any way. I had previously gotten myself ski bindings elsewhere so I didn’t need anything. However he sent me a VERY generous gift card to redeem at The House. They managed the problem very well and made sure to change my mind about them! Excited to purchase something with the gift card! Thanks again! Edit 2: I ordered Marmot Featherless Hoody Jacket a couple weeks ago. I since received a promotional email about a sale on that jacket (with a lower price). I reached out to William to inquire about any chance of me getting the newer, cheaper price. He VERY promptly got back to me, offering me the lower price. Seriously so unexpected but appreciated. Also, the jacket that I ordered literally arrived in two days!! I was shocked and impressed! THANK YOU to The House! Will likely use again if in need of gear!”
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