Wally's Nissan of Latham

Phil Gagliardi was great and very communicative throughout the process. He provided very informative information about the reason my car essentially thought my door was open and told me how I could fix it and where to go. He also informed me that my brakes were AWFUL and I had no idea! I appreciated this. The only thing that could use some improvement, is the length of time it takes to talk to your representative or a more streamlined way to call the person servicing your car. I had to get transferred to the service department after a long wait.. Then after transfer- there was a long hold for someone to answer. Perhaps the communication should just be through the texting service, however, the messages Phil left asked me to call him.. would prefer for it to be easier/streamlined.

We’ve been doing leasing deals with NISSAN since 2014. Out of all the dealerships that we’ve been to, Wally’s has been the best in all areas. They were very knowledgeable, patient and easygoing. They met all our expectations and kept every word stated. Michael Costello, Michael’s manager and Jeff from the Finance Office were very pleasant to work with. We got the car that we wanted and we are very satisfied with the transaction. We would recommend Wally’s Nissan without hesitation to any person interested in buying or leasing a car.

I have to say Steve was absolutely amazing in helping my son buying a newer car today. Not only was he very Knowledgeable but so friendly. They do not tell you one thing and then come back with another. They are up front, honest and want you to be happy! Jeff the finance manager was just as friendly and knowledgeable as well! He made sure my son was taken care of and meant what he said! Truly the best experience today ever with buying a car. I highly recommend coming here if you are looking for a car! Thank you all 😉!

This was my 1st time purchasing a car, I had researched, taken notes, and thought I was prepared. We in and my nerves threw all of that out the window...Josh and Nikkie made the who process bearable and were INCREDIBLY patient. Nikkie was even able to get me a better rate after I shared I came I with my own pre-approval offer. Josh was amazing and "held my hand" the whole way through!