Jackie Cooper Mercedes-Benz Service

Service is above and beyond. John Taylor is the man who helps me every time I come in for service. I have a very busy schedule and he worked around it, and even ordered me a LYFT to work so I wouldn’t be late. It is rare that I am just blown away by great customer service but they definitely deserve the 5 stars!! (:

I cannot emphasize enough how great my experience was with this dealership! Not only did I walk out of here with a car I’m proud to drive but the customer service I received was also phenomenal. Mushtaq was the salesman who helped me and my husband and made our experience of getting a new car stress-free. Not once did we feel pressured or uncomfortable with him...he sat us down and asked us a few questions in order to show us some cars we might be interested on based on our answers to his questions. He was extremely helpful and knowledgeable about the cars. He had a positive attitude and made great conversation throughout the whole process. If you’re looking for someone who will actually listen to what you want and not try to steer you off to something completely different then this is the guy you want to help you throughout your car buying experience!

It's hard to put in to words the level of service we experienced at Jackie Cooper Mercedes-Benz. Greg Gleeson and Chuck Griffith went far above and beyond, they provided a level of service I've never experienced in my entire life. I wasn't buying a $120.000,00 car but instead i was buying a $20.000 car, what sets this dealership apart from all others is how they treated us like we were the most important customer that had ever walked through their doors. The day after I bought my car I found some issues with the paint that I had not noticed before and they still received us with open arms and had my bumper repainted just to make sure we were happy.... It's worth to mention that while we waited they gave us a band new 2019 C300 to drive until the car was ready.

Greg and Chuck, we are very grateful for your amazing service and for putting up with my pickiness.

This is what used car buying should be like.

My experience at Jackie Cooper Imports was wonderful. They treated me like a queen.
Adrian was the best in showing how my car works in and out. Very customer proficient.
Stan was great to work with. I would recommend this Car dealership 100%.

Good service, but you might have to stay on your service manager to make sure the technician did a thorough job. My car had to be taken back twice to completely fix everything that should've been handled the first time. However, the service manager, Denny Martin, and my latest service advisor, Chris Matthews, were great and made sure everything was completed properly without me paying for extra diagnostics. Definitely contact Chris the next time you need your Benz serviced.