Kuni Lexus of Portland

I had a 45k appointment with Mr.Turner, my first, Lexus experience as a service guest.. I have experienced may other dealerships but was never greeted and treated, truly, as a guest not as someone to get money from.. Mr.Turner walked my vehicle with me when I dropped it off and discussed possible maintenance issues. We discussed possible issues and agreed at that time that tires would be a sensible issue to address at that time, lucky for me they were on sale!! The technician sent me a video of the highlights of their inspection and it made sense and I was appreciative.. When I picked up my car, no surprise charges and Mr.Turner walked my vehicle with me and sent me in my way.. A great experience, now I know how you earned your Elite status.. Thanks for the loaner too, made my experience way easier! Feel free to contact me with any questions. Regards, Kevin Nelson

This was probably the best experience I have had of buying a vehicle. I have bought over 15 cars and this one was excellent. I traveled from California and sales team made sure I had a ride from the airport and was greeted promptly at the door when I arrived. My new Lexus was cleaned and ready to go. Financing was a breeze and quick. We were even offered snacks for our long drive back home. Thanks again to everyone that helped make my purchase that awesome.

I love Kuni Lexus of Portland. They provide expert service in a timely manner. The service specialists are always friendly and knowledgeable. The waiting area is comfortable. This time I received a text message with a link to the video inspection report. Got to see underneath my car for the first time, very cool! Looking forward to Lexus coming out with the all electric vehicle + release for the U.S. I've driven Lexus for the past 10 years and couldn't be happier with the safety, reliability, comfort factor.

I showed up a few minutes prior to my appointment and was met by Aaron, the tire specialist. He welcomed me as I pulled up. My dashboard was displaying the "flat tire" symbol and I was concerned that I had driven the last mile with a flat. He immediately introduced himself and quickly checked the pressure of each tire. It turned out to be a display error and all tires were fine. I then met with Ed Swift and he reviewed the services I wanted. The person who was originally assigned to me was at lunch and was not due back for a while. When it was time to leave, I started my car and saw that there were no tire pressures being displayed. This was one of the main reasons I brought in my car to be serviced. I went back in and Ed came to the rescue. He took my car for a quick drive and the tire pressures were then displaying properly. Also, the bag of chocolates are a nice touch.

Everything at Kuni was great and I felt as if I was a person, not a number. Only problem came from person who made initial contact re safety recall: she told me it would be approximately 1/2 hour for service. Thankfully, Spencer told me it was more involved than that and arranged for a loaner for me. Please made sure contact people are better informed of service and costs. Spencer was great and kept the experience positive.