Routes Car Rental - Orlando International Airport (MCO) Off Terminal

From start to finish our experience with Routes Car Rental in Orlando was... amazing. The shuttle was less than a 5 minute wait (as suggested, I called the number before getting my bag at claim), the car was ready immediately, no line. They require a major credit card for a $500 deposit, reasonable and expected. We were in and out in 15 minutes. Drove a beautiful yellow Jeep down the expressway for 15 minutes and we encountered a massive obstacle of stone and gravel spread over four lanes of traffic which had fallen off a truck. The result was myself and 4 other vehicles with flat tires. I called Routes, Susan was so kind, told me to be safe and suggested I call my road side assistance because I had declined their insurance. Unfortunately my road side assistance resulted in a four hour delay as they had technical difficulties and the communication was very poor. I called Routes multiple times to keep them updated and each time they greeted me calmly and said no worries, we’ll have another Jeep waiting for you upon your return. At 5:00 pm we arrived again, 5 hours later, and by 5:15 we were out the door in a new Jeep. Their patience and understanding was greatly appreciated during a very stressful time. They wished me safe travels and reminded me only good things to come for the rest of the weekend. TheJeep ended up very damaged, flat tire, bent rim, brake damaged, and leaking brake fluid. My insurance will have to be involved I’m sure but I was thankful they didn’t make me wait to discuss what had happened other than the explanation. I was skeptical because of the reviews I read while booking but my experience could not have been better.